Long ago, I had the honor and privilege to work at a company called Pratt and Whitney. The company made jet engines, and at that time, was regarded as the best in the world. One day, I attended a talk by one of the high muckity mucks of the company. He spoke with great authority about quality. He said something very important that I would like to share with you.
“The definition of quality is exactly meeting customer requirements: don’t go under or over”.
